Refund and Cancellation  Policy

Refund and Cancellation Policy – YOU NEED CHEF

Last Updated: 06-04-2024

At You Need Chef, we strive to provide you with the best culinary experiences possible. We understand that plans may change, and sometimes you may need to cancel or request a refund. This policy outlines our guidelines for cancellations and refunds to ensure fairness and clarity.

Cancellation Policy

1. Cancellation by Customers: If you need to cancel a booking, please notify us as soon as possible. Cancellation policies may vary depending on the specific chef and booking details.

2. Chef Cancellations: In the rare event that a chef needs to cancel your booking due to unforeseen circumstances (e.g., illness or emergencies), we will make every effort to find a suitable replacement chef. If a replacement cannot be found, you will receive a full refund.

Refund Policy

1. Refunds for Cancellations: Refund eligibility for cancellations depends on the chef’s cancellation policy. Common refund scenarios include:

   – Full Refund: If you cancel within a specified cancellation window (as defined by the chef’s policy), you may be eligible for a full refund.

   – Partial Refund: If you cancel outside of the specified cancellation window, a partial refund may be provided at the discretion of the chef.

2. Refunds for Unsatisfactory Service: If you are dissatisfied with the culinary experience due to issues related to food quality, chef behavior, or other service-related concerns, please contact us within 24 hours of the experience. We will assess the situation and, if appropriate, work with you and the chef to reach a fair resolution, which may include a partial or full refund.

3. Refund Processing: Refunds will be processed using the same payment method used for the booking. Processing times may vary based on your payment provider.

Booking Modifications

If you need to modify your booking, such as changing the date or guest count, please contact us as soon as possible. Modification requests will be handled on a case-by-case basis, and any additional costs or refunds will depend on the specific circumstances and the chef’s availability.

No-Show Policy

If you do not show up for your booked culinary experience without prior notice to the chef, you may forfeit any refund entitlement, as per the chef’s cancellation policy.

Contact Us

If you have any questions or need to initiate a cancellation or refund request, please contact our customer support team at [email protected]. We are here to assist you and ensure your culinary experiences with You Need Chef meet your expectations.

By using our services, you agree to abide by this Refund and Cancellation Policy. Please review the specific terms provided by the chef when making a booking, as they may vary. We appreciate your understanding and cooperation in adhering to these policies, as they help us maintain the quality of our platform and support both customers and chefs.